I'm having some BIG problems

**Alexnicnac** Sun Apr 15, 2012 1:35 pm

ok so I'm having some problems with my Windows 7 64 bit.

It black screens, then comes back but stops me clicking anything, then blue screens. when I safe mode it prompts the message "Exception Breakpoint Reached" Shows up.

This is what windows seems to come up with.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000044
BCP2: FFFFF80003108B00
BCP3: FFFFF88005096540
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041512-18657-01.dmp
C:\Users\Alexander\AppData\Local\Temp\WER-60575-0.sysdata.xml

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**kirean** Sun Apr 15, 2012 1:59 pm

The interwebs seem to think its a hardware (graphics card) issue. Installed anything new lately?

http://www.sevenforums.com/crashes-debugging/34553-help-please-problem-event-name-bluescreen.html

Read and follow instructions by h2so4. And ensure that all drivers are up to date.

**Alexnicnac** Sun Apr 15, 2012 2:09 pm

Haven't touched a thing :/ Latest install would have been SC2 NA about a month ago? I'll follow those instructions though.

It's now been running for 20 minutes where it would have shut off after 5.

I saw what he mentioned about cooling. The fan seems to be running more than usual though. And it's more than sufficiently cooled where it is sitting :/

My old man just came round to look at it, he's saying theres something using a tonne of memory which is causing it to shut itself down yet nothing is showing up :s

**kirean** Sun Apr 15, 2012 3:43 pm

I've never heard of anything using so much memory that it shuts down. The blue screen is th to alert you that something tried to access protected memory, but not from memory overload. If you bring up the task manager(Ctrl+Shift+Esc). What kind of memory usage is reported?

**Alexnicnac** Sun Apr 15, 2012 3:48 pm

I let him work around with it. He said that some process with a tonne of letters and numbers was accessing something it shouldn't (Like you say) and he's managed to do whatever needed done. He hit out with instructions to rectify it if it does it again but I forget.

1 thing though, I'm constantly acessing the task manager and having to end the process tree for chrome as it opens 4 processes at once when I open 1 page and continues keeping these 3 processes running. It's getting a major pain in the ass.

**kirean** Sun Apr 15, 2012 4:06 pm

Chrome manages tabs and extensions differently than any other program that I've seen. Each tab and each extension is loaded into a different process, enabling among other things, multi core processor usage, as well as ability to monitor each tab for performance issues and kill it without ending the entire program. It's not unusual for chrome to have multiple processes, and shouldn't be causing major issues when used in a normal web browsing manner.

Blooshamoo Sun Apr 15, 2012 5:00 pm

I'm a little rusty at this but wouldn't there be a 0x code after the 3b if it was a hardware fault?

If you think chrome is the problem open up the resource monitor and find the chrome process, right click and analyse. See if it detects anything abnormal.

**kirean** Sun Apr 15, 2012 5:29 pm

More info (on something a bit more relevant)

http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/b73077c1-ad8d-4fbb-82bf-57d74a31ee71/

From the article:

indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.According to the documentation provided by Microsoft, this error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code

**Alexnicnac** Mon Apr 16, 2012 7:17 am

Well the computer was restored to 5 days and everything was good. It automatically updated while I was asleep last night, Back to the same problems. Starting to get really pissed off!.

Looks like something in the new update isn't happy with my computer :/

**Alexnicnac** Mon Apr 16, 2012 8:17 am

Problem: Video hardware error
Files that help describe the problem:
WD-20120331-0342.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Re-installed my drivers. Time to see how it does. And it is still driving me nuts. Fuck windows!

**Alexnicnac** Mon Apr 16, 2012 10:30 am

I just remembered. I downloaded MSchart.exe for the .Net Framework 3.5 SP1

Cause of my problems possibly?

**kirean** Mon Apr 16, 2012 10:38 am

Its possible, but I dont think its likely.

I cant find anything linking the issue with that product.

**Alexnicnac** Mon Apr 16, 2012 11:03 am

Well I can't find my windows restore disk. I had initially sent the computer back when the Hard drive and graphics just went at the same time. The sleeve is in the box for it but no disk. So I can't even restore windows :/

**kirean** Mon Apr 16, 2012 11:32 am

Windows stopped shipping with a restore disk some time ago. There should be a recovery partition on your drive. You can enter system recovery at start up.

**Alexnicnac** Mon Apr 16, 2012 11:59 am

Sorry what I meant was my Fujitsu restore disk. It's gone :(

**kirean** Mon Apr 16, 2012 1:02 pm

Im not quite sure I follow.

Typically there is a system recovery console built into a partition of your hard drive. This is meant to be the restore disk, including options to repair/reinstall windows. Only if you wipe the hard drive does it go away.

As far as a physical disk, all that would have is drivers, which are widely available online.

**Alexnicnac** Mon Apr 16, 2012 1:32 pm

Well It turns out that the recovery console is inaccessible at the time being. I have absolutely no idea why as I haven't deleted anything whatsoever!

**kirean** Mon Apr 16, 2012 1:44 pm

You usually cant get into it from windows, but have to hit a key (f8, f4, del, esc) at start up. The logo screen should have instructions. whats the make and model?

**Alexnicnac** Mon Apr 16, 2012 2:12 pm

Yeah I know how to do it but it just puts me through to the screen to chose from safe mode etc, no restore options.

Oh and it's a Fujitsu Esprimo P1500

**Alexnicnac** Mon Apr 16, 2012 5:03 pm

Problem solved. Got a windows 7 disk from a mate and now the computer is totally wiped clean. Running like a dream. Now if only I could remember my google mail so I could get back into my Youtube account!

**kirean** Mon Apr 16, 2012 5:31 pm

Alexnicnac wrote:Problem solved. Got a windows 7 disk from a mate and now the computer is totally wiped clean. Running like a dream. Now if only I could remember my google mail so I could get back into my Youtube account!

Haha, just be careful of those windows updates. They can do more damage than good sometimes.

**Alexnicnac** Mon Apr 16, 2012 5:33 pm

Yeah I'm fairly pissed off right now. Now I'm even having problems with Minecraft installing. I'm getting really annoyed!

McGeek Thu Apr 19, 2012 3:38 pm

kirean wrote:
Haha, just be careful of those windows updates. They can do more damage than good sometimes.

Ask me about that :/, and congrats for fixing your problem Alex :D

For minecraft issue, had it came to you to just copy the whole .minecraft folder off your AppData folder?
And also, make sure you are using the 64bit java, not the 32bit one
And more: (:D) never install any hardware driver update from Windows Update if it asked you to...

**Alexnicnac** Thu Apr 19, 2012 3:52 pm

I sorted it. Turned out I didn't have my damn graphics drivers installed. but I had to keep re-downloading it until i actually decided to go. I contacted Fujitsu about getting the software disc from them and they wanted £20 so I told em no, A huge parcel arrived for me today with 18 discs all of windows Home Premium lol

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